fl999 Terms & Conditions

Last Updated: 2026

Section 1 General Provisions & Eligibility

fl999 is an online gaming platform providing sports betting, live casino, slot games, and other gaming entertainment for players in Bangladesh. The platform is operated by the fl999 authority.

These Terms and Conditions ("Terms") constitute a legal agreement between fl999 ("we", "our", "the Platform") and you ("user", "player", "you"). This agreement covers all services, games, promotions, and transactions on the platform.

By visiting the fl999 website, creating an account, or using any of its services, you confirm that you have read and understood these Terms in full and agree to abide by them. If you do not agree with any part of these Terms, please refrain from using our platform.

1.1 Precedence of Terms

These Terms apply alongside any specific terms for individual games or promotions on the fl999 platform. In the event of a conflict, the terms specific to the relevant game or promotion will take precedence, but only in relation to that particular matter.

1.2 Applicable Law

These Terms are governed by internationally accepted standards for e-commerce and online gaming. Any disputes will be resolved through dialogue and arbitration.

Section 2 Account Registration & Management

To enjoy services at fl999, you must create a personal account. You are required to provide accurate and complete information at the time of registration.

2.1 Registration Information

• Only one account per person is permitted. Creating multiple accounts is strictly prohibited.
• You must provide accurate details including your full name, date of birth, email address, and mobile number.
• fl999 reserves the right to close any account where false or misleading information has been provided.
• If any of your registered details change, please notify our support team immediately.

2.2 Password & Security

It is your responsibility to keep your account password completely confidential. Use a strong password and change it regularly. If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. Sharing your account credentials with anyone is prohibited, and fl999 will not be liable for any loss resulting from such sharing.

2.3 Identity Verification

fl999 may request documents for identity verification at any time. Withdrawals may be put on hold until the verification process is complete. Confirming your true identity is essential to maintaining a safe gaming environment.

Section 3 Age Verification & Eligibility

You must be at least 21 years of age to use fl999's services. Use of this platform by minors is strictly prohibited. This service is available only to those aged 21 and above.

• fl999 may request a National ID card or birth registration certificate for age verification at any time.
• Any account created with a false age declaration will be closed and the associated balance may be forfeited.
• fl999 actively works to prevent underage gaming and advises parents and guardians to make use of parental controls.

Section 4 Deposits, Withdrawals & Payment Methods

4.1 Accepted Payment Methods

fl999 currently supports transactions through the following mobile financial services:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — the digital payment service of Bangladesh Post Office
• Rocket — Dutch-Bangla Bank's mobile banking wallet
• Upay — digital financial service

4.2 Deposit Limits & Conditions

• Minimum deposit amount: ৳100 per method.
• Deposits are generally credited to your account instantly.
• Deposits must be made from a mobile wallet registered in your own name; use of third-party accounts is prohibited.
• The correct reference number must be included at the time of deposit. fl999 will not be liable for any delay caused by incorrect information.

4.3 Withdrawal Limits & Process

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 5–30 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held pending completion of identity verification.
• Amounts subject to unmet wagering requirements cannot be withdrawn.

4.4 Currency

All transactions on fl999 are conducted in Bangladeshi Taka (BDT / ৳).

Section 5 Bonus & Promotion Terms

5.1 Welcome Bonus

New players at fl999 can receive a 120% bonus on their first deposit, up to ৳10,000. Consider the following examples:

• If you deposit ৳1,000, your bonus will be ৳1,200 — giving a total balance of ৳2,200.
• If you deposit ৳18,000 or more, your bonus will be the maximum of ৳10,000 — giving a total balance of ৳28,000.

5.2 Wagering Requirements

A 25x wagering requirement must be met before withdrawing bonus funds. This is calculated on the bonus amount only (not deposit + bonus).

5.3 General Bonus Terms

• The welcome bonus applies once per player only.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• Any attempt to claim bonuses through multiple accounts or fraud will result in the bonus being cancelled and the account being suspended.
• fl999 reserves the right to modify, suspend, or cancel the terms of any promotion at any time.
• A specific time limit applies for meeting bonus terms, which will be stated in the relevant promotion.

5.4 VIP Program

The fl999 VIP Program has three tiers:

• Bronze: weekly cashback of up to 0.4%.
• Silver: weekly cashback of up to 0.8%.
• Gold: weekly cashback of up to 1.2%.

It is possible to move up from one tier to the next through regular play. Full details of VIP benefits are available on the fl999 casino page.

Section 6 Gaming Rules

All games offered on fl999 are fair and operate using Random Number Generator (RNG) technology. All game outcomes are entirely random and not predetermined.

• Players are required to follow the individual rules of each game.
• If a game is interrupted due to a technical issue, fl999 reserves the right to refund the relevant stake.
• If your internet connection is lost during a game, the game result will be saved on the server and can be viewed once you reconnect.
• Any dispute regarding a game result must be reported to the support team within 24 hours.
• Exploiting any bug or error in the game provider's software is prohibited and may result in account closure.

6.1 Sports Betting Rules

fl999's sports betting rules apply when placing bets on cricket, football, kabaddi, and other sports. If an event is cancelled or postponed, the stake for that bet will be refunded.

Section 7 Prohibited Activities

The following activities are strictly prohibited on fl999:

• Creating or operating more than one account for the same person.
• Creating or operating an account using another person's identity.
• Engaging in activities with the intent to abuse the bonus system or promotions.
• Using automated software, bots, robots, or scripts to play games or place bets.
• Using any fraudulent technique to influence game outcomes or odds.
• Using the fl999 platform for money laundering or any illegal activity.
• Harassing or threatening other players.
• Attempting to hack fl999's systems or circumvent its security measures.
• Collusion — coordinating with other players to influence game outcomes.

Involvement in any of the above prohibited activities will result in immediate account closure and all balances may be forfeited.

Section 8 Account Suspension & Closure Policy

8.1 Account Suspension by fl999

fl999 reserves the right to suspend or close any account in the following circumstances:

• Breach of any clause in these Terms.
• Suspicion of fraud or dishonest activity.
• Failure to complete identity verification or provision of false information.
• Extended period of account inactivity.
• A self-exclusion request under the responsible gaming policy.

8.2 Account Closure by the Player

You may request to close your account at any time by emailing [email protected]. You will be given the opportunity to withdraw any eligible balance before the account is closed.

Section 9 Responsible Gaming

fl999 places the highest priority on responsible gaming. We believe that gaming should be a form of entertainment, not a source of financial hardship.

• You can set deposit limits, loss limits, and session time limits on your account.
• You can temporarily deactivate your account for a set period using the self-exclusion feature.
• If you notice any signs of gaming addiction, please contact our support team.
• For detailed information on responsible gaming, please visit our Responsible Gaming page.

Section 10 Privacy & Data Protection

fl999 takes the protection of your personal information seriously. Our platform uses SSL encryption to keep your data secure.

To learn more about how we collect, use, and protect your information, please read our Privacy Policy. The Privacy Policy is an integral part of these terms and conditions.

• Your personal information is not sold to third parties.
• Information may be disclosed when required by legal obligation.
• You have the right to request correction or deletion of your information.

Section 11 Limitation of Liability

fl999 strives to keep the platform available at all times, however the service may be temporarily disrupted due to maintenance, technical issues, or unforeseen circumstances.

• fl999 is not liable for losses caused by internet connection problems.
• fl999 has limited liability for delays caused by issues with third-party payment systems.
• Making responsible decisions on gaming outcomes is entirely the player's own responsibility.
• fl999 will not be liable for any indirect, incidental, or consequential losses.

Section 12 Amendment of Terms

fl999 reserves the right to change, amend, or update these rules and terms and conditions at any time. If any significant changes are made, we will post a notice on the platform or notify you via your registered email.

Continuing to use the platform after the revised terms and conditions are published will indicate that you have agreed to the new terms and conditions. Therefore, it is advised to visit this page regularly.

Section 13 Contact & Support

If you have any questions or complaints regarding these rules and terms and conditions, please contact our support team:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali and English)

Our support team is ready to be by your side day and night. Feel free to reach out for any issues or questions.